If a customer asks the same question to different parts of the company, do they get different answers?

No
Yes


What percentage of last year’s IT budget went to meeting regulatory requirements?

Less than 5%
5% to 10%
10% to 15%
More than 15%


What percent of your sales come from products introduced in the last three years?

Less than 5%
5% to 15%
15% to 25%
More than 25%


What is your average lead time for large IT-enabled business projects? How long before a project starts delivering value?

Less than 90 days
3 to 6 months
6 to 11 months
12 to 24 months
More than two years


How many different systems and processes are used to complete the same process in different parts of the company? How many different order management systems do you have for your highest-selling product line?

1
2 to 5
6 to 10
More than 10


Do your major decision-makers take action based on the same set of customer and product data every day? How many different answers are available to questions about sales of a certain product to a certain customer segment?

1
2 to 5
6 to 10
More than 10


What percent of your sales are automated, so that they execute with humans processing the data?

Less than 10%
10% to 24%
25% to 49%
50% to 74%
75% to 100%


How effective is your IT governance? Does senior management dread IT steering committee meetings or look forward to them? On a scale of 1 to 5 (5 being best), how would your CIO rate the effectiveness of the most senior business committee that makes IT decisions?

1
2
3
4
5


What percentage of the senior business managers in your company can describe, at a high level, your enterprise architecture?

Less than 33%
34% to 66%
67% or more